Customer Support Specialist – (Portuguese Language)

Lisbon, Portugal 

As an Operations Customer Expert, you will deliver high-quality support for Banco Montepio's banking line. Key duties include:

• Clarifying customer inquiries, processing requests, and tracking client transactions.
  
• Strictly adhering to internal and regulatory procedures.
  
• Fostering relationships built on trust, safety, and proximity.
  
• Efficiently managing contacts to ensure maximum customer satisfaction and loyalty.
  

Requirements

• Education: 12th grade completion, ongoing university studies, or a Bachelor's degree.
  
• Languages: Minimum B2 level in English + Portuguese Language C1 or Native.
• Technical Knowledge: Banking technical knowledge required.
  
• Experience: Contact center experience (inbound and/or outbound), preferably in the banking sector.
  
• Key Skills:
  
  • Excellent oral and written communication
    
  • Strong interpretation and reasoning/argumentation skills
    
  • Customer- and results-oriented mindset
    
  • User-level computer proficiency
    
  • Ability to work effectively under pressure
    
  • Great interpersonal skills and enthusiasm for teamwork
    

Paid Training Details

• Duration: 23 business days, Monday to Friday, 09:00 to 18:00.
• Training Allowance:
  
  • €10.00/day (€50.00/week) paid upon successful completion.

Benefits

Monthly Gross Salary Simulation (based on 22 working days):

• Base Salary: €920.00
  
• Christmas Allowance (1/12th): €76.67
  
• Holiday Allowance (1/12th): €76.67
  
• Food Allowance (€7.00/day on prepaid card, tax-exempt): €154.00
  
• Total Gross Salary: €1,227.33 / month
  
  
• Performance Bonus: Up to €100.00 / month (gross)
  

Benefits & Contract Terms:

• Contract Type: Open-ended contract for uncertain term (expected duration of 12 months, renewable for another 12 months; permanent contract after 2 years).
  
• Health Coverage: Private health and dental insurance after signing the contract (requires NIF and Social Security number).
  
• Paid Leave: Standard Portuguese public holidays apply (working on a holiday grants a compensatory day off).
  

Work Schedule & Location

• Working Hours: 40 hours per week (8 hours/day + 1-hour lunch break).
  
• Shifts: Rotating shifts between 08:00 and 00:00 (Monday to Sunday).