German & English-Speaking Customer Support Specialist - Lisbon

Transform Your Passion for Tech into a Career in Sun-Soaked Lisbon!

Join a world-class customer service project shaping the future of Generative AI & Large Language Models (LLMs). Work on the cutting edge of technology while enjoying the incredible lifestyle, historic charm, and sunny weather of Portugal's dynamic capital.

Key Information

• Role: German & English-Speaking Customer Support Specialist (AI Project)
• Location: Lisbon, Portugal (On-site)
• Work Schedule: Full-time, 24/7 rotating shifts (Monday–Sunday) with 2 rotating days off per week
• Base Salary: €1,100 gross per month (paid over 14 months per year)
• Food Allowance: €7.63 per worked day (tax-free meal card option)
• Relocation Package: Comprehensive relocation support provided for candidates moving from abroad

What You Will Do

As a German & English Customer Support Specialist on this advanced AI project, you will play a crucial role in training, evaluating, and refining Generative AI models and text generation.

• Assess AI-generated text for accuracy, tone, relevance, safety, and adherence to specific guidelines.
• Review, classify, and annotate datasets using specialized AI annotation and evaluation platforms.
• Interpret complex, evolving written policies to make consistent, objective, and evidence-based decisions.
• Ensure output meets high standards of readability, critical logic, and natural language fluency in German.
• Work closely with quality leads and peers in a fast-paced environment to meet daily accuracy and productivity goals.

What We Are Looking For

• Language Mastery: Native or near-native proficiency in German (C1/C2) with exceptional written communication skills, plus strong English (minimum B2 level).
• AI & Tech Tech-Savviness: Solid understanding of or strong interest in Generative AI, LLMs, and content annotation platforms.
• Critical Eye: Outstanding analytical skills, high attention to detail, and the ability to evaluate structured text objectively.
• Policy Application: Proven capacity to quickly digest, remember, and apply intricate quality standards and compliance guidelines.
• Adaptability & Integrity: Professionalism in handling sensitive or confidential data while thriving under quality-driven performance metrics.