Danish-Speaking Customer Support Advisor

Role Overview

We are currently looking for Danish-speaking Customer Support Advisors to join an international customer service team in Thessaloniki. In this role, you will assist customers with their inquiries, provide helpful guidance, and ensure a positive service experience.

You will interact with customers through various communication channels while working in a collaborative and multicultural environment.

Responsibilities

• Provide professional assistance to customers and respond to their inquiries.

• Offer clear information and support regarding general service-related matters.

• Identify customer needs and provide appropriate solutions when possible.

• Ensure a high level of customer satisfaction during every interaction.

• Escalate complex issues to the relevant departments when necessary.

• Document customer interactions and follow company processes.

• Work as part of a team to maintain service quality and efficiency.

Requirements

• Fluent Danish (C1 level or near-native).

• Good English communication skills (B2 level) for internal communication and training.

• Strong verbal and written communication abilities.

• Comfortable using computers and different digital tools.

• A positive, customer-focused attitude and willingness to learn.

• Previous experience in customer service is considered an advantage.

What We Offer

• Comprehensive training and onboarding support.

• Opportunities for career development and skill growth.

• A diverse and supportive international working environment.

• The chance to live and work in the vibrant city of Thessaloniki, Greece.