Customer Support Advisor (French) - Join the Porto Team

French Customer Support Advisor – Bouygues Telecom (Porto Based)

Join the Bouygues Telecom Team in the heart of Porto! Are you a French speaker living in or around Porto? We are looking for enthusiastic individuals to join our international team, providing top-tier support for one of France's leading telecommunications providers.

The Role

As a Customer Support Advisor, you will be the voice of Bouygues Telecom, assisting customers through various channels with:

• Subscription & Billing: Helping customers understand their plans and invoices.
• Technical Troubleshooting: Providing simple, effective solutions for connectivity and service issues.
• Customer Care: Welcoming customers and offering personalized solutions to enhance their experience.

What We Are Looking For

• Language: Native or Strong C2 level in French.

• Location: You must currently reside in the Porto area (Commutable to the office).
• Experience: No previous experience required! We provide full training.
• Availability: Ready to work rotating shifts between Monday and Saturday (7 AM – 7 PM).
• Mindset: A positive attitude and a passion for helping people.

Salary & Competitive Benefits
We offer a stable contract with a highly competitive local package:

• Base Monthly Salary: €930 (Paid 14 times per year).
• Meal Allowance: €9.00 per day (Approx. €198/month net).
• Performance Bonus: €100 for the first 3 months, then performance-based.
• Transport Subsidy: Reimbursement up to €40/month.
• Health Insurance: Private medical insurance after 4 months of service.
• Total Estimated Gross Package: ~€1,383 per month.

Hiring Process

• Language & Logic Tests
• Interview with the Hiring Manager
• Onboarding & Training

Working Conditions

Please Note: There is no relocation package for this role. Candidates must already be living in the Porto Metropolitan Area to be considered.

• 100% On-site at our Porto office.
• Secure local contract.
• A multicultural, inclusive environment with real career growth opportunities.