Slovak / English Customer Service Representative

Location: Sofia, Bulgaria

We are looking for a Slovak & English Customer Service Representative to join an international team in Sofia, Bulgaria. In this role, you will support customers with non-technical inquiries across a range of digital products and services, delivering excellent customer experiences in a fast-paced, multicultural environment.

What You Will Do

• Provide customer support via phone, email, and chat.
• Assist customers with account, payment, and digital service-related inquiries.
• Resolve non-technical issues by following established procedures.
• Accurately document customer interactions using internal systems and CRM tools.
• Escalate complex cases to the appropriate teams when necessary.
• Deliver a high standard of customer service while meeting quality and productivity targets.

Requirements

• Slovak proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong communication and problem-solving skills.
• Good computer literacy and ability to work across multiple systems.
• Previous customer service experience is an advantage but not required.
• Willingness to relocate to Sofia, Bulgaria.
• Availability to work rotational shifts Monday to Sunday, 10:00–18:00.

What We Offer

• Gross salary: €1,535 per month
• €1,500 gross relocation bonus (paid in two instalments)
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 4 weeks of comprehensive on-site training
• Career growth opportunities within an international company
• Supportive and multicultural work environment

If you're looking to build your customer service career with a global organization, we'd love to hear from you.