Croatian & Slovenian Customer Service Rep

Location: Sofia, Bulgaria

We are looking for a Croatian & Slovenian Customer Service Representative to join an international customer support team in Sofia, Bulgaria. In this role, you will provide professional support to customers, helping resolve inquiries and ensuring a positive customer experience across multiple communication channels.

This is an excellent opportunity for multilingual professionals looking to build a long-term career in customer service within a global organization.

What You Will Do

• Provide customer support via phone, email, and chat.
• Respond to customer inquiries promptly and professionally.
• Resolve product, service, account, and order-related questions by following established procedures.
• Accurately document customer interactions using internal systems and CRM tools.
• Escalate complex issues to the relevant departments when necessary.
• Deliver high-quality customer service while meeting performance and quality targets.
• Build positive customer relationships through effective communication and problem-solving.

Requirements

• Fluency in Croatian and Slovenian (C1 level or higher).
• English proficiency (B2 level or higher).
• Excellent communication and interpersonal skills.
• Good computer literacy and ability to work with multiple applications simultaneously.
• Strong problem-solving abilities and attention to detail.
• Previous customer service experience is an advantage but not required.
• Willingness to relocate to Sofia, Bulgaria.
• Availability to work Monday to Friday between 08:00 and 19:00.

What We Offer

• Competitive salary
• €1,500 gross relocation bonus (paid in two instalments)
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 3 weeks of remote training
• Career development opportunities within an international company
• Supportive and multicultural work environment

If you're looking to grow your career in customer service while working with an international team, we'd love to hear from you.