Dutch-Speaking Customer Support

Role Overview

We are seeking a Dutch-speaking Customer Support Specialist to join our team in Athens. In this position, you will support business partners, travel agencies, and corporate clients, assisting them with travel-related inquiries, ticketing requests, and booking management.

This role focuses primarily on written communication (approximately 80% via email), with additional support provided through phone communication (around 20%). You will work with various internal systems and tools to ensure accurate and efficient handling of requests.

Main Responsibilities

• Provide professional support to partners regarding bookings, ticketing, and travel services.

• Assist with modifications, cancellations, and refund requests.

• Process ticket issuance and service bookings through internal systems.

• Support group travel inquiries, including quotations and coordination.

• Manage loyalty program requests, such as mileage registration and upgrades.

• Handle name corrections and ticket updates when required.

• Assist with special service requests, including medical assistance.

• Investigate and resolve complex booking scenarios, including schedule changes.

• Maintain accurate documentation and follow up on pending cases.

Candidate Profile

We are looking for candidates who demonstrate strong communication skills and attention to detail.

Requirements:

• Fluency in Dutch (C1 level or higher).

• Good command of English (B2 level).

• High school diploma or higher education, with at least 6 months of customer service experience.

• Strong written communication skills and customer-oriented mindset.

• Solid computer skills, including MS Office.

• Ability to handle multiple tasks and manage priorities effectively.

• Typing speed of at least 25 words per minute with high accuracy.