Italian-speaking Customer Service Agent

Job Overview

We are seeking an Italian-speaking Customer Service Agent to join a customer support team in a dynamic international environment. This is an on-site role based in Piraeus, Athens, Greece, where you will assist customers with shipment inquiries, delivery updates, and service-related questions.

The role requires strong communication skills and a customer-focused approach to ensure efficient and professional service across all interactions.

Key Responsibilities

• Respond to customer inquiries via phone and digital channels.

• Assist customers with shipment tracking and delivery information.

• Handle billing inquiries and payment-related questions.

• Process claims and service requests according to internal procedures.

• Provide support for system-related inquiries and account setup.

• Resolve complaints and ensure a positive customer experience.

• Escalate complex issues to relevant teams when required.

• Maintain accurate documentation of customer interactions.

Requirements

• Native or C1 level Italian language proficiency.

• B2 level English proficiency.

• Strong verbal and written communication skills.

• Solid computer literacy and ability to navigate multiple systems.

• Typing speed of 25 WPM with at least 85% accuracy.

• Ability to multitask and work in a fast-paced environment.

• Previous customer support experience is an advantage.