German-Speaking Customer Advisor

About the Role

We are looking for a German-speaking Customer Advisor to join a customer support team in Bucharest.

The role involves supporting customers through phone, email and live chat while ensuring accurate documentation, effective issue resolution and a high standard of customer service.

Key Responsibilities

• Handle customer interactions via phone, email and live chat.
• Use CRM systems to accurately document customer interactions.
• Collaborate with internal teams and escalate complex issues when required.
• Identify and pursue cross-selling and upselling opportunities.
• Provide a professional, patient, empathetic and solution-oriented customer experience.

Requirements

• Advanced C1–C2 proficiency in German, spoken and written.
• Minimum B2 proficiency in English for internal communication.
• Strong communication and active-listening skills.
• Good computer literacy and knowledge of MS Office.
• Customer service experience or the ability to effectively handle phone, email and live-chat interactions.
• Experience with CRM systems and accurate customer documentation.
• Ability to collaborate with internal teams and escalate issues appropriately.
• Comfortable with cross-selling and upselling.
• Full-time availability.
• Ability to commute to the District 4 office in Bucharest 3 days per week.
• Local candidates only; relocation support is not provided.

Compensation & Benefits

• 5,969 RON net/month total base net income, including:
  • 5,569 RON net base salary
  • 400 RON net work setup allowance
• Meal vouchers of 25 RON per worked day, loaded monthly onto a Pluxee Card.
• Performance bonuses based on CSAT and service quality KPIs.
• Additional earning opportunities through cross-selling and upselling.
• Weekend and overtime coverage is rare and compensated with a 25% premium.
• 1-week training programme, Monday–Friday, 10:00–17:00.
• Multiple start dates available.