German-speaking Agent

Your Role

As a German-speaking Customer Expert, you'll be the friendly voice and helpful hand for customers, ensuring their travel plans are seamless and enjoyable. ONLY FOR EU CITIZENS or Greece Residents 

Key Responsibilities

• Handle a diverse range of inquiries
• Manage reservations and payments
• Resolve customer complaints
• Provide exceptional support in German and English

Additional Information

• Enjoy a productivity bonus of up to 10% of your gross salary, based on achieving your targets.
• Benefit from an Edenred Ticket Restaurant bonus of up to €100.00 per month, based on your attendance.
• This is an 8-month contract opportunity, perfect for gaining valuable international experience.

What We Offer

• Engage in a comprehensive 3-week intensive training program (conducted in English) to equip you with all the necessary skills.
• Work in a dynamic environment that supports both guest and partner inquiries (B2C and B2B).
• The department operates during all bank holidays, ensuring continuous support for global travelers.

Requirements

• Native or C1 level proficiency in German, enabling you to provide excellent support to our customers.
• B2+ level proficiency in English, essential for training, internal communication, and occasional overflow support.
• Strong written communication skills to clearly and effectively assist customers via email and messages.
• Relatively advanced PC knowledge, including Windows basics, troubleshooting, and keyboard shortcuts.
• Excellent multitasking abilities to manage various customer inquiries and systems simultaneously.
• While no prior experience is strictly required, a background in contact centers or hospitality is a valuable asset.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, and messages.
• Assist customers with a wide range of requests, including cancellations, modifications, and new reservations.
• Address payment-related questions, process refunds, and resolve complaints efficiently.
• Provide support for Extranet accounts and assist with review-related inquiries.