Customer Care Ambassador (Italian) – Athens, Greece

Italian-Speaking Customer Expert – Luxury Tech Leader

Location: Athens (Piraeus), Greece

Work Model: On-site (Modern, high-tech hub)

Schedule: Monday – Friday (Rotating shifts 10:00 – 21:00); occasional weekends

The Opportunity

Are you fluent in Italian and passionate about the latest tech? We are looking for Customer Experts to join a dynamic team in Athens, supporting a globally recognized leader in luxury, user-friendly technology. This isn't just a support role—it's a chance to build a career representing one of the most prestigious brands in the world.

What You'll Do

• Be the Voice of the Brand: Assist customers via phone, chat, and email with their inquiries.
• Support the Journey: Help customers find the right products, guide them through purchases, and resolve post-sales questions (delivery, returns, etc.).
• Grow Your Skills: You'll start in either sales or service support, with the chance to cross-skill after just 30 days, becoming a master of the full customer experience.
• Stay Sharp: Participate in weekly training sessions to stay updated on the latest tech launches and updates.

Why You'll Love It Here

• Professional Growth: 1-week structured nesting period and ongoing coaching.
• Exciting Pace: Be at the center of major global events like product launches and Black Friday.
• The Athens Lifestyle: Work in a city where ancient history meets a vibrant modern culture. Enjoy Mediterranean weather and a supportive, international team environment.

What We're Looking For

• Language: Fluency in Italian (C1) and a good command of English (B2).
• Tech Savvy: Comfortable with PCs and MS Office. A love for MacOS or iOS is a huge plus!
• Communication: A "human" touch—the ability to connect with people and solve problems with empathy.
• Details: Typing speed of 25+ WPM with high accuracy.
• Experience: None? No problem. We value potential and enthusiasm over a long resume!