German English Technical Customer Service Rep.

We are currently hiring a Technical Customer Service Specialist to join an international support team based in Lisbon. This role focuses on providing both technical and customer support, ensuring users receive timely, accurate, and professional assistance.

This position offers the opportunity to work in a structured and multicultural environment supporting global customers while building technical troubleshooting and service skills.

What You Will Do

• Handle customer inquiries via phone, email, and chat in German and English

• Provide technical and customer support for product or service-related issues

• Troubleshoot and resolve user issues efficiently

• Escalate complex cases to relevant technical teams when required

• Accurately log and update customer interactions in internal systems

• Ensure high standards of customer satisfaction and service quality

Requirements

• German and English communication skills required

• Must be currently based in Lisbon, Portugal

• Strong problem-solving and communication skills

• Customer-focused mindset with technical interest or aptitude

• Ability to work in a structured support environment

• Previous experience in customer service or technical support is an advantage but not mandatory

What We Offer

• Competitive salary package

• Performance-based bonus system

• Structured training and onboarding support

• Career development opportunities in an international environment

• Supportive and multicultural team culture

If you are interested in building your career in technical customer support within an international team based in Lisbon, we would like to hear from you.