Mandarin & Cantonese Customer Support Specialist

Mandarin & Cantonese Customer Support Specialist | Kuala Lumpur, Malaysia

Location: Kuala Lumpur, Malaysia (On-site)

Languages: Mandarin, Cantonese & English

We are currently hiring Customer Support Specialists to join an international team in Kuala Lumpur, Malaysia. This role focuses on supporting customers with reservation-related inquiries while delivering an exceptional customer experience across multiple communication channels.

This is an excellent opportunity to work in a dynamic and multicultural environment with attractive benefits and career development opportunities.

What You Will Do

• Provide customer support via phone, email, and other communication channels
• Assist customers with reservation inquiries, modifications, and cancellations
• Coordinate with customers and service providers to resolve requests and complaints
• Maintain accurate customer records using internal systems
• Deliver high-quality customer service while meeting performance standards
• Build positive relationships through professional and timely support

Requirements

• Mandarin and Cantonese communication skills required
• Good English communication skills required
• Strong communication and problem-solving skills
• Customer-focused mindset with excellent attention to detail
• Ability to work independently in a fast-paced environment
• Experience in customer service, hospitality, travel, or reservation support is an advantage
• Flexibility to work rotating shifts, including weekends

What We Offer

• Salary: RM 4,000 – RM 4,500 gross per month
• Monthly KPI bonus of up to RM 700
• 13th-month salary
• Paid training and onboarding
• Career development opportunities
• International and multicultural work environment

If you are interested in building your career in customer support in Kuala Lumpur, Malaysia, we would be happy to hear from you.