German-speaking Customer Support Representative

Job Overview

We are hiring a German-speaking Customer Support Representative for a remote role based in Thessaloniki, Greece. In this position, you will assist customers with booking inquiries, account questions, and service-related issues while delivering a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.

• Assist with booking management, cancellations, and modifications.

• Support payment and refund inquiries.

• Resolve complaints and provide effective solutions.

• Maintain clear and professional communication with customers.

• Ensure timely and accurate support for all requests.

Requirements

• Native or fluent German (C1 level).

• English proficiency (B2+ level).

• Strong communication and writing skills.

• Basic computer skills and familiarity with online tools.

• Ability to multitask and manage customer requests efficiently.

• Customer service experience is a plus.