German Customer Support Representative

Role Overview

We are looking for a German-speaking Customer Support Representative to join an international Market Line (ML) Customer Support Team in Greece. In this role, you will provide high-quality assistance to customers, ensuring satisfaction through professional support, troubleshooting, and solution-oriented service.

You will work in a dynamic, multicultural environment supporting customers of a leading global premium brand.

Key Responsibilities

• Manage customer inquiries via phone, email, and chat in German
• Provide guidance and troubleshooting support for premium consumer products
• Assist customers with orders, returns, repairs, warranties, and technical concerns
• Deliver an outstanding customer experience with professionalism and empathy
• Accurately document all customer interactions in internal systems and CRM platforms
• Collaborate with internal departments to resolve complex cases
• Meet KPIs related to service quality, productivity, and customer satisfaction

Candidate Requirements

• Native or near-native level of German (C1/C2)
• Good level of English (B2+) for internal communication
• Strong communication, organizational, and problem-solving skills
• Customer-first mindset and passion for delivering excellent service
• Ability to thrive in a fast-paced, international work environment
• Previous customer service or technical support experience is a plus
• Comfortable using computers and support tools (CRM systems, ticketing platforms)

What We Offer

• Competitive salary package + performance-based bonuses
• Relocation support for candidates moving to Greece
• Paid training program (product and systems training)
• Private health insurance.
• Career development opportunities in an international organization
• Modern office facilities and supportive team culture
• Opportunity to work for a world-renowned premium technology brand