French English Customer Service Representative

We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.

As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.

What You Will Do

• Handle customer inquiries via phone, email, and chat in French and English
• Provide accurate and timely support to customers
• Assist with resolving service-related questions and concerns
• Escalate complex cases to the appropriate teams when necessary
• Maintain accurate records of customer interactions
• Contribute to a high standard of customer satisfaction

Requirements

• French proficiency at C1 level required
• English proficiency at B2 level required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-focused mindset and attention to detail
• Ability to work effectively in a structured environment
• Previous customer service experience is an advantage but not essential

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities within an international environment
• Supportive and multicultural team culture

If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.