Italian-speaking Customer Service Agent

Job Overview

We are hiring an Italian-speaking Customer Service Agent for an on-site position in Piraeus, Athens, Greece. In this role, you will assist customers with shipment inquiries, delivery updates, and billing questions while ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone and email.

• Assist with shipment tracking and delivery-related questions.

• Handle billing inquiries and claims requests.

• Provide support for system navigation and account setup.

• Resolve complaints and escalate complex issues when necessary.

• Maintain professional and accurate communication.

Requirements

• Native or fluent Italian (C1 level).

• English proficiency (B2 level).

• Strong communication and customer service skills.

• Basic computer knowledge and typing skills.

• Ability to multitask and work efficiently in a support environment.

• Prior customer service experience is a plus.