Customer Support Specialist- Sofia, Bulgaria

We are looking for a customer-focused Customer Support Specialist to join our team in Sofia,Bulgaria. If you enjoy helping people and solving problems, we'd love to hear from you.

What You'll Do

• Respond to customer enquiries via email, chat, and other support channels.
• Resolve customer issues and provide appropriate solutions.
• Escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Work with internal teams to ensure customer satisfaction.

Requirements

• Currently based in Sofia, Bulgaria.
• English proficiency at C1–C2 level.
• Previous experience in customer support or a customer-facing role.
• Strong communication and problem-solving skills.
• Comfortable using CRM systems and digital tools.

What We Offer

• Competitive salary.
• Performance bonus.
• Career growth opportunities.
• A supportive and collaborative work environment.

If you're ready to take the next step in your customer support career, apply today.