Danish-Speaking Customer Support Agent

About the Role

We are currently looking for motivated Danish-speaking Customer Support Representatives to join a growing international team in Thessaloniki, Greece. In this role, you will assist customers with their questions, provide guidance when issues arise, and help ensure a smooth and positive customer experience.

This position offers the opportunity to work in a fast-paced and multicultural environment while developing valuable communication and customer service skills.

Main Responsibilities

• Provide professional customer support through different communication channels.

• Respond to customer inquiries and assist with general service-related questions.

• Help customers resolve issues by providing clear guidance and solutions.

• Deliver a positive and helpful customer experience at all times.

• Escalate complex cases to the appropriate team when necessary.

• Keep accurate records of customer interactions and follow internal processes.

• Work collaboratively with colleagues to ensure efficient service delivery.

Requirements

• Fluent Danish (C1 level or near-native).

• Good command of English (B2 level) for internal communication and training.

• Strong written communication skills.

• Comfortable using computers and navigating multiple systems.

• Customer-focused attitude with good problem-solving skills.

• Previous customer service experience is an advantage but not mandatory.

What We Offer

• Full training and onboarding to help you succeed in the role.

• Opportunities for professional development and career growth.

• A supportive and multicultural working environment.

• The chance to live and work in one of Greek most vibrant cities.