Danish Customer Support Advisor (100% Remote in Portugal)

Danish Customer Support Advisor (100% Remote in Portugal)

Are you a native Danish speaker looking for a stable, Monday-to-Friday role that lets you work from anywhere in Portugal? We are looking for a Customer Service Advisor to join our team, helping users with everything from general inquiries to technical troubleshooting.

Whether you are already living in Portugal or looking to relocate for a fresh start, this role offers a permanent contract (CDI) and a supportive, structured environment.

What's in it for you?

• Salary & Bonus: €1,500 base salary (paid 14 times a year) + monthly performance bonuses.
• Daily Perks: €7.23 net meal allowance per working day.
• Work-Life Balance: Fixed schedule from Monday to Friday, 8 am – 5 pm. No weekends!
• Remote Freedom: Work 100% from home anywhere in Portugal.
• Relocation Support: If you're moving, we've got you covered with flight reimbursement and the option of a room in a shared apartment for only €280/month (deducted from your payslip).

Your Day-to-Day:

• Assisting customers via phone, email, chat, and social media.
• Handling pre-sales questions and basic technical troubleshooting.
• Adapting the brand's "voice" to provide a helpful, human experience for every user.
• Escalating more complex issues to higher-tier support when needed.

What we are looking for:

• Native Danish speaker.
• English B2 level (for internal communication and training).
• A "can-do" attitude—technical support experience or a background in troubleshooting is a big plus!
• Strong communication skills and the ability to stay organized while working remotely.

The Contract:

• Type: CDI (Permanent) with a 3-month trial period.
• Health Insurance: Included after 6 months of employment.

Ready to start? Apply today, and let's get you onboarded!