Service Delivery Manager

About the Client

The client is a well-known MNC from Japan. Its fifth research centre aims to speed up the time-to-market of new technologies that help contribute to the resolution of a broad range of business and social concerns.

Job Responsibilities:

• Tracking and reporting service metrics to internal and external stakeholders
• Ensure that services delivered meet the service levels agreed upon.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to our service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review0073
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Incident/Problem/Change management.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Build and maintain customer relationships.
• Identify sales opportunities within installed bases and work with business managers to translate them into upsells.

Job Requirements:

• Degree in Computer Science or computer-related field
• Minimum 5 years of service delivery management experience
• Technical and Security Knowledge (e.g., TCP/IP) is a must.
• Minimum 3 years experience in managing technical professionals e.g., server engineers and network engineers.
• Ability to create reports, make recommendations, and present findings to customers.
• Certification in Certified Information System Auditor (CISA), and Project Management Professional (PMP) would be an advantage.
• Good command of English
• Good communication, presentation, and writing skills.
• Pre-sales experience would be preferred.

About Us:

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.

Visit us at www.catalysttsc.com

View opening at https://www.careers-page.com/catalyst 

Reg No: 201525092R

EA Lic No: 16C8021