Customer Service Coordinator Cum Purchaser

Our client is a global leader in advanced driveline, sealing, and thermal-management technologies, enhancing the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. With a focus on three core markets passenger vehicles, commercial trucks, and off-highway equipment supports original equipment manufacturers and the aftermarket worldwide through a robust network of nearly 100 engineering, manufacturing, and distribution facilities, ensuring localized product and service support.

JOB RESPONSIBILITIES

• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order-to-cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone, or through other contact with the customer.
• Ensures order processing is handled correctly and in full and is transferred to the transporters (logistics). Raises issues in the delivery and/or invoices process with the Supervisor.
• Acts as first-level contact with customers for answers to questions and in attempting to resolve complaints.
• Completes registering / filing/archiving of customer service-related documentation.
• Assures cooperation between customer service regarding the administration of customer orders.
• Providing ad-hoc general administrative support when assigned.

Qualification and Skills

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, in business studies /management equivalent.
• 1-3 years of work experience in customer services/order management in a distribution center
• Good intercommunication skills and ability to work independently.
• Excellent negotiation and cost-efficiency skills.
• Strong sense of urgency responsibility and commitment to works
• Able to adapt to a fast-paced environment.
• Able to start work immediately or within short notice.

About Us:

Catalyst Talent Strategy Consulting is an executive search firm that is specialized in providing recruitment solution for our clients. We are registered with MOM in 2016.

Visit us at www.catalysttsc.com

View opening at https://www.careers-page.com/catalyst

Reg No: 201525092R

EA Lic No: 16C8021