About the job Order to Cash Operations Lead
Job Description:
We are seeking an Order to Cash Operations Lead that has an outstanding ability to oversee and enhance the operations of the Accounts Receivable team, ensuring the effective management of billing, collections, and customer service processes. This role will help manage and support key projects, collaborate closely with cross-functional teams, and be able to thrive in a startup environment.
The Order to Cash Operations Lead is someone who can think critically, lead by example, and work independently to drive success. He/ she may assist in creating process playbooks and policy documentations or SOPs. This role will require excellent presentation skills, attention to detail, and the ability to prepare and implement policies effectively. Accounts receivable is a plus, but the ideal candidate will be flexible, capable of taking the lead on projects, and able to juggle multiple responsibilities, and execute tasks efficiently while maintaining a focus on quality and continuous improvement.
Working alongside other Team Leads, this role aims to maintain a healthy cash flow, uphold high-quality service standards, and foster a productive team environment. The Team Lead is expected to bring innovative solutions to challenges, streamline processes, and drive team performance through insightful leadership.
Key Responsibilities:
Project Management & Execution:
Lead and manage key projects throughout the year, ensuring timely completion and alignment with overall company objectives.
Collaborate closely with cross-functional teams, to ensure project success and achieve unified team objectives and key results.
Take initiative in managing project timelines, resources, and deliverables, ensuring projects stay on track and within scope.
Process Documentation and Playbook Creation:
Develop, maintain, and continuously improve project documentation, SOPs, and policies to streamline processes and ensure consistency.
Create playbooks and process guides for ongoing and future projects to promote best practices and knowledge sharing across teams.
Operational Support and Flexibility:
Work on a variety of tasks and projects as needed, adapting to changing priorities in a fast-paced, startup environment.
Provide operational support to different departments, ensuring efficient project flow and tackling issues as they arise.
Collaboration and Stakeholder Management:
Partner with stakeholders across departments to ensure alignment on project goals, deliverables, and expectations.
Facilitate effective communication and collaboration among project teams to ensure smooth project execution.
Reporting and Presentations:
Prepare and present project updates, reports, and presentations to stakeholders, ensuring clarity and transparency in project progress and outcomes.
Provide actionable insights through data and reporting, helping guide decision-making processes.
Innovation and Process Improvement:
Identify opportunities for innovation and process improvement, suggesting and implementing changes that enhance operational efficiency and overall project outcomes.
Encourage innovative thinking within the team to identify and implement improvements in processes, tools, and customer service strategies.
Lead initiatives for process documentation and training, ensuring that team members are well-versed in current and updated procedures.
Preferred Skills and Competencies:
Strong Analytical and Problem-Solving Skills: Proven ability to analyze data and use KPIs to drive performance improvement and resolve complex challenges.
Exceptional Communication Skills: Ability to manage escalated situations, maintain professionalism, and foster positive relationships with both internal teams and external stakeholders.
Creative Thinker and Innovator: Demonstrated aptitude for identifying process improvements and implementing innovative solutions to enhance operational efficiency and project success.
Proficiency in Google Workspace Products: Strong knowledge of Google Sheets, Docs, Slides, and other Google tools/ spreadsheets with the ability to use these products for data analysis, reporting, collaboration, and documentation.
Team-Oriented Leadership: Collaborative approach to leadership, with the ability to effectively work with another Team Lead and foster a positive, productive team dynamic.
Adaptability in a Startup Environment: Comfortable working in a fast-paced, dynamic environment with a willingness to tackle various tasks and challenges as they arise.
Project Management Skills: Experience managing projects independently, with a strong focus on organization, deadline management, and execution.
Attention to Detail: A keen eye for detail to ensure accuracy in project execution, reporting, and process documentation.
Finance or Accounts Receivable experience is a plus.