Electronics Technical Support Team Lead (Automotive)

Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Mechatronics Technical Support Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

Operations/Technical:

• Collaborate with Asia regional team to drive the operational plan, oversees day-to-day operation activities such as manpower integration and contingency management of automotive device
• Inventory controlling; Review and approve all vendor services and its related cost ensuring cost are being properly managed.
• Monitor the health status of all products and prioritize the repair process when required
• Recommend enhancements to improve systems performance

Customer facing and technical support:

• Establish end-to-end service delivery for projects
• Analyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
• Managing and solving technical issues faced by customers

Management:

• Oversee installation technician team (fitment technician - must; software, hardware, embedded engineer - nice to have)
• Provide products and systems training to internal employees (especially installation technician team) and customers when required
• Lead the control room in long-term

Requirement:

• Bachelor's Degree in Engineering with strong electronics / technical experiences
• Experience in the M&E/Automotive/ System Integrator (SI)/ IOT/ Electronic Device industry
• Minimum of 5 years experience in the role and experience in managing and growing a team (installation technician engineer team is preferred)
• Technical capability with proven track record in incident and troubleshooting management (especially electrical knowledge relevant to car electrical system)
• Excellent English & Vietnamese communication to work with both regional and local stakeholders across departments and clients
• Familiarity with SaaS platforms is a plus
• Holding a car driving license is a plus