Collection Agent (Indonesia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of aging report
• Issuance of monthly letter of payment reminder and Statement of Account
• Communicate with others department to maintain accurate and updated information on client accounts and payments
• Process relevant debt recovery actions for further actions

Requirements:

• Good computer skills, in particular with Microsoft Office
• Excellent communication and interpersonal skills
• A team player and also able to work independently
• Having experience handling customers collection more than 3 year
• Having experience on resolving overdue bills and collecting payment from customers
• Emotional intelligence and assertive
• Fluent in English
• Strong administration skills