Product Manager (Controller Area Network)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Product Manager (Controller Area Network) to join our team. Our teams are collaborative, vibrant, and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Integrate Cartrack devices into new and old vehicles via the CAN Bus, understand how to decode and validate the data.
• Resolve customers enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
• Focus on decoding and understanding modern vehicle data
  • Fuel usage and fuel consumption
  • Electric Vehicle Charge and Regeneration
  • Battery Degradation
  • Hybrid Vehicles
  • Fault Code Detection
• Be Involved in the integration into vehicles of various Telematics products as well and but not limited to CAN Bus, OBD2, J1939, J1708 and other vehicle communication protocols and third-party sensors.
• Take accountability for projects assigned and work internally and externally with customers to ensure completion.
• Supporting all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
• Technology experience to ensure comprehensive knowledge of the full fleet management product offering

Requirements:

• Experience/Knowledge of Electronics and Automotive aftermarket product installations (Telematics/Sound Systems/Immobiliser etc.);
• Experience/Knowledge of Electrical/Mechanical repair of Automobiles and/or Heavy vehicles; (Electrical wiring repair, Faulty Finding and Mechanical Repair etc.)
• Fully computer Literate with experience/Knowledge application usage and PC troubleshooting;
• Basic programming skills to understand Bits/Bytes/Hex/Nibble and various BCD and number counting schemes used in Digital Applications.
• Understanding of Binary maths and numbering systems.
• Minimum of 5 years experience in the automotive service industry, experience in a similar industry is an added advantage;
• Experience with CAN
• Proven track record with Excel/Word for reporting to management
• Proficient in English is A Must;
• Excellent communication and interpersonal skills;
• Hands-on and a positive attitude;
• Technically independent with good initiative;
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions.
• Engineering of Software Background with understanding of Assembly language and digital concepts.