Customer Retention Team Lead (Thailand)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across
23 countries and we are looking for a Customer Retention Team Lead to join our team. Our teams are
collaborative, vibrant and fast-growing and all team members are empowered with the freedom
to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Lead the team of customer retention. Guiding and coaching when needed.
• Perform customer retention and maintain good relationship with customer in case that customer wants to cancel our contract
• Negotiating with customers and analyze their behavior to renew contracts and retain business
• Handling difficult calls by empathizing and building durable relationship with client
• Cooperate with other department such as Sales, Operation, Technical and IT team to resolve client problem
• Aided senior leadership during executive decision-making process to provide recommendation monetary liability and risk status.
• Cultivated and develop customer relationship to enable sustained revenue growth.

Requirements

• Bachelor's degree in any related fields
• Have at least 3 years in Customer Service
• Experienced in Customer Retention is a must
• Fair command in English (Able to read and send e-mail.)
• Familiar with Microsoft Office applications
• Hands-on and a positive attitude
• Team player, with a high level of energy and able to work independently
• Able work under pressure, coordination skill, multi-tasking, service-minded.
• Initiative for problem solving.