Technical Support Engineer (Jakarta, Indonesia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Support Engineer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities :

• Provide technical support to internal teams as needed.
• Resolve escalated customer inquiries and issues from internal and external sources, ensuring proper follow-up until final resolution.
• Maintain and update technical documentation and procedures.
• Identify, diagnose, and resolve system issues efficiently.
• Perform daily system monitoring to ensure the integrity and availability of Cartrack's application.
• Conduct post-installation and QA validation to verify proper system functionality.
• Review system and application logs for remote diagnostics of field devices.
• Train and assist users in utilizing Cartrack application systems effectively.
• Provide on-site field support, including installation and troubleshooting.
• Verify the successful completion of scheduled jobs.

Requirements :

• Diploma or Degree in Electrical, Electronic and Telecommunications Engineering. 
• 0-3 years of experience in the IT service industry or equivalent industry experience
• Proficient in English
• Excellent communication and strong customer-centric Mindset
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions