Product Support Specialist (Telematics)

Do you take ownership, embrace challenges, and thrive to achieve results?

Do you have the ability to work under pressure and deliver tasks within deadlines?

Were a world-leading smart mobility SaaS tech company with over 2,000,000 subscribers across 29 countries and were looking for a Product Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

The main purpose of the position is to provide application support to internal and external customers and resolve technical issues.

Responsibilities

• Take ownership of projects requiring custom solutions and collaborating with relevant stakeholders.
• Identifying customer requirements and gathering all relevant details from stakeholders, data sources and suppliers to determine the feasibility of the project.
• Meet with suppliers to design and source custom products to meet customer requirements.
• Perform product testing and validation to ensure that the custom solution is reliable, compliant to the necessary standards and meets the customers expectations.
• Lead all CANBUS related work and projects to ensure that CAN data is reversed, captured, and maintained correctly.
• Provide after-sales support to customers to assist with any technical or product related issues after project completion.

Requirements

• Experience in the telematics field, Debugging, checking Firmware and configs
• Skilled in SQL, particularly PostgreSQL, primarily for executing "selects" for troubleshooting and reports.
• Familiarity with Procedural SQL (PL/SQL).
• Command line proficiency in Linux, ability to check logs and identify errors
• Experience in Python

What we deal with: Troubleshooting, escalating, resolving all internally escalated application errors / new feature requests / any general inquiry relating to any Cartrack telematics platform (both internal and client facing).Doing this for all Asia Pacific countries on a daily basis.