Chief Operations Officer (Indonesia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Chief Operations Officer (Indonesia) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Manage a team of technical and operation staff with ensuring smooth implementation within the operations department.
• Comprehensive Technology Product knowledge of all area of the Business Including Technical Support, Customer Service, Fitment Installation Management, with Debtors and Finance awareness.
• Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
• Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
• Resolve customers enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
• Involve in design & development of new systems with view to optimise and leverage on the main frame of Cartrack applications.
• Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
• Ensure timely and accuracy for weekly/monthly report for management review.
• Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.

Requirements:

• Extensive team leadership experience
• Preferred industry experience in Software, Electronics, IOT, Automotive
• Minimum of 5 years experience in the industry, experience in a similar industry is an added advantage
• Strong Command of English
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions
• Ability to use Excel to Reconcile Billing/Reporting/Data Exports