Product Specialist

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Product Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

In this dynamic role, you will:

• Take ownership of challenging projects, working closely with stakeholders to deliver custom solutions.
• Collaborate with customers to plan and implement Cartrack software adoption, ensuring excellent customer service throughout.
• Independently handle customer onboarding procedures and deliver engaging training sessions and demos.
• Lead initiatives, including proofs-of-concept and pilots for high-priority and complex customers.
• Identify and mitigate risks, unknowns, and hindrances to implementation plans proactively.
• Address customer issues promptly to ensure overall satisfaction.
• Stay abreast of Cartrack product knowledge, business workflows, sales processes, and market positioning.
• Maintain thorough documentation and adhere to organizational processes for successful Cartrack product implementation.
• Provide after-sales support, assisting customers with technical or product-related issues post-project completion.
• Engage with customers and prospects to gather feedback, ensuring the success of new products.

Qualifications:

To excel in this role, you will need:

• A Bachelor's degree in Engineering or a relevant field; a Master's degree is a plus.
• Proven experience in product engineering, project management, and custom solutions.
• Strong proficiency in CANBUS protocols, vehicle electronics, and integration.
• Excellent problem-solving skills, with a track record of delivering high-quality solutions under tight deadlines.
• Effective communication and interpersonal skills for collaboration with cross-functional teams, suppliers, and customers.
• Adaptability to changing project priorities and the ability to navigate complex technical challenges.
• Leadership qualities, including the ability to guide and mentor junior team members.
• Familiarity with wiring diagrams, circuit diagrams, and technical drawings.
• Strong organizational skills, capable of managing multiple projects simultaneously.