Key Account Executive

About the job 

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account to join our team.

Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.


Responsibilities

• Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives.
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Prepare regular reports of progress and forecasts to internal and external stakeholders



Requirements 

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 2 years of experience in a Key Accounts/ Customer Success/ Account Management
• Proven track record of successfully managing key accounts and fostering long-term relationships with clients.
• Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to clients.
• Proficiency in problem-solving and conflict resolution, with the ability to address customer issues promptly and professionally.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experienced in CRM software and other relevant tools for managing customer accounts will be a plus.
• Must be Fluent in English.