Senior Scheduler (Philippines)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Scheduler to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Scheduling with our customers of all installations
• Manage fast turn around times and ensure installations has short lead times;
• Handle customers enquiries via inbound calls and email correspondence;
• Escalates enquiries or issues to relevant departments and ensure proper follow-up;
• Ensure quality customer service and maintaining good phone etiquette;
• Provide customer support activities;
• Quality checking of new processed sales agreement;
• Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

Requirements:

• Minimum Diploma, or Bachelors degree;
• Project management experience will be beneficial;
• Experience in scheduling for at least 5 years;
• Experience in scheduling within a logistics or delivery company or related industry is an added advantage;
• Proficient with Microsoft Office applications, must be skilled in Excel;
• Excellent communication and interpersonal skills;
• Hands-on and a positive attitude;
• Highly organized and with a sense of urgency;
• Meticulous and with strong attention to details;
• A very good understanding of Philippines geography is a preferred
• Can work onsite in Makati City, NCR