Operations Manager ( After Sales )

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Operations Manager (Indonesia) to join our team. Our teams are collaborative, vibrant, and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Manage a team of technical and operation staff with ensuring smooth implementation within the operations department.
• Comprehensive Technology Product knowledge of all areas of the Business Including Technical Support, Customer Service, and Fitment Installation Management, with Debtors and Finance awareness.
• Integration Knowledge allowing successful documentation, definition and integration into Customer Systems and specification of Customer and Internal Requirements.
• Provide the Sales Department with Technical Knowledge and ensure correct Product, Systems, Solutions Specification are sold to Enterprise Customers.
• Resolve customers' enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure.
• Involve in design & development of new systems with view to optimize and leverage on the main frame of Cartrack applications.
• Support of all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure and reliable environment.
• Ensure timely and accuracy for weekly/monthly report for management review.
• Demonstrate high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.

Requirements:

• Minimum 5 years of experience in operations and customer management are required
• Extensive team leadership experience
  
• Preferred industry experience in Software, Electronics, IOT, Automotive
• Strong Command of English
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions
• Ability to use Excel to Reconcile Billing/Reporting/Data Exports