Collection Agent JKT

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Description:

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customer’s disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of aging report
• Issuance of monthly letter of payment reminder and Statement of Account
• Process relevant debt recovery actions for further actions
• Other ad-hoc duties as assigned by Supervisor/Manager

Requirements:

• Bachelor degree in finance, accounting, or related field is preferred.
• Proven experience as a Collection Officer or in a similar role.
• Familiarity with billing procedures and collection techniques.
• Excellent communication and negotiation skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle sensitive information confidentially.
• Proficient in Microsoft Office and relevant accounting software.
• Ability to work independently and as part of a team.