Quality Assurance Telesales (Kuala Lumpur | Competitive Basic Salary)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Assess and rate inbound and outbound "sales" calls according to company quality standards.
• Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
• Provide concise feedback with advisable reply and valuable action plan.
• Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
• Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements

• Diploma or Bachelors Degree Holder.
• Strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
• Owns a deep understanding on Sales Metrics, Model and Structures.
• At least a year of experience in auditing sales calls and coaching agents.
• Attention to Detail
• Analytical Skills
• Coaching Skills
• Listening Skills and is Objective