Senior Operations Officer (Kuala Lumpur, Malaysia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Operations Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

• Manage daily stock for installation jobs, submit weekly and monthly summary reports, raise purchase orders for overseas parts and headquarters to replenish stock.
• Works with technical team to ensure IoT device installation and new installation schedules are met within the timeline.
• Call and follow up with the customers to schedule the installation of Cartrack systems.
• Handle customers enquiries via inbound calls and email correspondences.
• Escalates enquiries or issues to relevant departments and ensure proper follow-up.
• Manage and process sales agreement.
• Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Job Requirements:

• Minimum 2 years experience in technical operation related jobs
• Computer/IT knowledge PC windows (MS words, Exceletc)
• Possess technical knowledge
• English literacy (advantage)
• Honest and upright person
• Team player