Senior Operations Officer

Job brief

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Operations Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility
Manage daily stock for installation jobs, submit weekly and monthly summary reports, raise purchase orders for overseas parts and headquarters to replenish stock.
Works with technical team to ensure IoT device installation and new installation schedules are met within the timeline.
Call and follow up with the customers to schedule the installation of Cartrack systems.
Handle customers enquiries via inbound calls and email correspondences. Escalates enquiries or issues to relevant departments and ensure proper follow-up.
Manage and process sales agreement.
Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Requirements
Minimum 2 years experience in technical operation related jobs Computer/IT knowledge PC windows (MS words, Exceletc)
Possess technical knowledge English literacy (advantage) Honest and upright person Team player