Field Collection Officer

We are seeking a dedicated and driven Field Collection Officer to join our team in Jakarta, Indonesia. In this full-time role, you will play a pivotal part in our collections efforts, working closely with our customers to resolve outstanding payments and maintain strong relationships. This position is essential in supporting the overall financial health and sustainability of our business.

What you'll be doing

• Conduct field visits to customers' premises to collect outstanding payments in a professional and courteous manner
• Negotiate payment plans and arrangements with customers to resolve debts
• Maintain detailed records of all customer interactions and payment activities
• Provide timely status updates and reporting to the collections team
• Identify and escalate any complex or problematic cases to the management team
• Adhere to all company policies, procedures and regulatory requirements
• Foster positive and productive relationships with customers

What we're looking for

• At least 2 years of experience in a collections or customer-facing role, preferably in the financial services or telecommunications industry
• Strong communication and negotiation skills, with the ability to handle difficult conversations tactfully
• Excellent organisational and time management skills to manage a diverse portfolio of customer accounts
• A results-driven approach and commitment to achieving collection targets
• A valid driver's license and access to a reliable vehicle
• Proficiency in Bahasa Indonesia and English

What we offer

At Cartrack, we are committed to creating an engaging and supportive work environment for our employees. We offer a competitive salary, opportunities for career progression, and a range of benefits including health insurance, retirement contributions, and employee discounts. We also prioritize work-life balance and provide flexible working arrangements to help our team thrive both professionally and personally.

About us

Cartrack is a leading provider of vehicle tracking and fleet management solutions in Indonesia. With over 15 years of industry experience, we pride ourselves on delivering innovative technology and exceptional customer service. Our mission is to empower businesses and individuals to optimise their operations, improve safety, and reduce costs through our cutting-edge telematics solutions.

If you are excited about the prospect of joining our dynamic team, apply now to become our next Field Collection Officer in Jakarta.