Billing Agent (Jakarta)

Job Description:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Billing Staff to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Handle invoicing, payment, and liaise with customers and suppliers.
• Escalates customer disputes or inquiries to relevant departments and ensures proper follow-up.
• Prepare and issue accurate invoices for our SaaS and GPS tracking services.
• Ensure timely delivery of invoices to clients.
• Review and verify billing data to ensure accuracy before processing.
• Resolve any discrepancies in billing information promptly.
• Updated and maintained detailed records of customer billing accounts.
• Manage recurring billing cycles and subscription renewals.
• Address and resolve customer billing questions and issues efficiently.
• Provide excellent customer service to maintain positive client relationships.
• Assist in the preparation and analysis of billing-related financial reports.
• Ensure all billing activities comply with company policies and financial regulations.
• Continuously improve billing processes to enhance accuracy and efficiency.

Requirements:

• Graduate of any Accounting / Business Admin course·
• Efficient with good skills in implementing standard procedures
• With min. 1 year of experience in Billing or equivalent.
• Can work onsite in Jakarta, Indonesia.