Application Support Administrator (Onsite KL EcoCity)

Responsibilities

• Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow;
• Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders;
• Be the focal point or contact for all stakeholders and proactively understand & anticipate to their business needs;
• Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized;
• Monitor, review and analyse incident performance metrics and recurring issues/requests;
• Provide support for a range of devices, hardware, software, network, systems and other related technologies;
• Monitor the daily installation statistics and be responsible for technicians productivity.

Requirements

• Degree in Information Technology &/Or Engineering;
• Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage;
• Fully computer Literate with experience/Knowledge Application usage and PC troubleshooting;
• Knowledge of Project Management is an advantage;
• Ability to use Excel to Reconcile Billing/Reporting/Data Exports;
• Strong analytical problem-solving skills with and thinking out of the box