Senior Collection Officer (Kuala Lumpur, Malaysia)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of ageing report
• Issuance of monthly letter of payment reminder and Statement of Account
• Process relevant debt recovery actions for further actions
• Other ad-hoc duties as assigned by Supervisor/Manager

Requirements:

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
  
• 5+ years' experience in a collections role or related function.
• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Strong problem-solving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Demonstrates emotional intelligence and assertiveness.
• Strong administration skills.