Senior Collection Officer

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Collections Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Call and pursue collections and to negotiate with customers of their payment schedules

• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up

• Daily update of ageing report

• Issuance of monthly letter of payment reminder and Statement of Account

• Process relevant debt recovery actions for further actions

• Other ad-hoc duties as assigned by Supervisor/Manager

Requirements

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields

• 2+ years' experience in a collections role or related function

• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas

• Excellent analytical skills with the ability to create and present detailed reports

• Strong problem-solving attitude and adaptability

• Excellent communication and interpersonal skills

• Ability to work both independently and as a team player

• Demonstrates emotional intelligence and assertiveness

• Strong administration skills