Application Support Team Lead (Singapore)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Troubleshoot and resolve technical issues related to hardware, software, and networking.
• Install and configure hardware and software applications.
• Monitor and maintain Cartrack applications and systems to ensure their smooth functioning.
• Collaborate with global teams to implement and maintain IT projects.
• Document technical procedures, user manuals, and FAQs.
• Provide technical support for any IT-related matters or issues.
• Train users on the use of Cartrack applications and hardware.
• Continuously update technical knowledge and skills.
• Lead and manage a small team, providing guidance and support as needed.

Requirements

• Certification in Computer/Electronic Engineering, Telecommunication, Automotive Engineering, or a related discipline.
• Minimum of 2 years of experience in managing a small team.
• Must have a pleasant personality with high levels of motivation and enthusiasm.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proven ability to document technical procedures, user manuals, and FAQs effectively.
• Experience in providing technical support and training to users.