Job Openings Key Account Manager

About the job Key Account Manager

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

  • Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
  • Establish good rapport and trust though proactive engagement
  • Understanding client needs and identifying new business opportunities for upselling
  • Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
  • Coordinate with internal teams to deliver solutions that meet client's objectives.
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
  • Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

  • Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
  • Experience in customer service
  • Proficient in English
  • Tech-savvy and computer literate
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Team player with a high level of energy and able to work independently