Customer Retention Officer (Thailand)

Responsibilities

• Ensure a high level of customer satisfaction through proactive support and active listening
• Solve Customer Issue, Research solution and implement corrective action to maintain customer satisfaction
• Perform customer retention and maintain good relationship with customer in case that customer wants to cancel our contract
• Negotiating with customers and analyze their behavior to renew contracts and retain business
• Handling difficult calls by empathizing and building durable relationship with client
• Cooperate with other department such as Sales, Operation, Technical and IT team to resolve client problem
• Cultivated and develop customer relationship to enable sustained revenue growth

Requirements

• Bachelor's degree in any related fields
• Have at least 2 years in Customer Retention, Customer service, Sales Executive, Telesales or related field.
• Fair command in English (Able to read and send e-mail.)
• Familiar with Microsoft Office applications
• Hands-on and a positive attitude
• Team player, with a high level of energy and able to work independently
• Able work under pressure, coordination skill, multi-tasking, service-minded.
• Initiative for problem solving.
• Cultivated and develop customer relationship to enable sustained revenue growth.