Collection Manager (Operations)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Manager to join our team.

Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Investigating and implementing new initiatives to enhance departmental efficiency and increase collections.
• Improving overall collection functions.
• Managing the collections call center.
• Setting targets for individual collections call center.
• Conducting interviews for new staff.
• Reporting on and forecasting collections.
• Approving credit notes and refunds.
• Ensuring compliance with company policies and procedures.
• Keeping the team motivated and committed to achieving set goals.
• Providing ongoing feedback to senior management.
• Offering continuous guidance to consultants.
• Promoting good working relationships with colleagues and other departments.
• Serving as a role model for staff and demonstrating how to achieve results.
• Constantly monitoring staff activity levels and productivity.
• Generating daily, weekly, and monthly reports.
• Effectively managing staff-related issues, including performance management and disciplinary procedures.
• Approving leave, overtime, and incentives monthly.

Requirements:

• Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
• Previous experience as Customer Care Manager/ Telesales Manager will be preferred
• Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
• Excellent analytical skills with the ability to create and present detailed reports.
• Proficient in team management and negotiation.
• Strong problem-solving attitude and adaptability.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as a team player.
• Demonstrates emotional intelligence and assertiveness.
• Strong administration skills.