Customer Care Officer (Philippines)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer (Philippines) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts in the Philippines.
• Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
• Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
• Escalate inquiries or issues to relevant departments and ensure proper follow-up.
• Full customer care role including retention of customers, upselling, and selling to existing clients.

Requirements:

• Minimum of 1 year of experience in customer service and/or key account management/ handling retention accounts in the BPO or Automotive and Telematics industry.
• Proficient in Microsoft Office, Excellent Excel skills, and computer literate with excellent presentation skills.
• Customer-centric and solution-oriented, with customer care experience being an advantage.
• Excellent communication, interpersonal, and presentation skills.
• Technically independent with good initiative, strong analytical problem-solving skills, and an out-of-the-box approach in providing solutions.
• Team player, high energy, proactive, highly motivated, well-organized, and possessing a positive attitude.