Workshop Manager

OBJECTIVES

To manage, lead and direct entire IRC team members (Service Consultant, Technical Specialist, Technicians, Body & Paint Consultant, Administrative staff, In-house contractors & etc.) to ensure the achievement of IRC Intakes, Sales, Productivity and Quality of Vehicle Recondition. To ensure smooth day to day management and operations of the IRC and to comply to company standard operations guidelines and policies.

DUTIES & RESPONSIBILITIES

·        Train, motivate, and lead IRC teams to achieve set objectives and targets.

·        Maintain contact with B2C to obtain Retail and Consumer feedback regarding product/service quality.

·        Resolving used car problem and issues in IRC.

·        Supervise the operations of IRC teams to ensure set targets are met.

·        Develop and implement strategies effective for ensuring vehicle recondition meet quality standard and increased delivery intakes.

·        Liaise with related parties/departments to discuss business plans necessary for enhancing sales performance.

·        Develop and optimize support and service processes, tools, and systems.

·        Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs

·        Provide periodic reports to management on all IRC activities

·        Ensure compliance with all general and company policies when carrying out job duties.

QUALIFICATION