About the job Infrastructure Manager
Job Summary
The Infrastructure Manager is responsible for effective provisioning, installation/configuration, documentation, operation, and maintenance of systems hardware and software and related infrastructure. The Infrastructure Manager provides ongoing support, maintenance, and enhancement to the Physical and Virtual Server platforms. This includes enterprise system monitoring and alert management, trouble shooting, resolving incidents, installations, upgrades, and patches for a variety of platforms as assigned. The Infrastructure Manager works closely with the Network and Database Administrators to ensure the protection of the integrity and security of the Council's assets. The Infrastructure Manager provides leadership to the IT Support Unit within ISD.
Key Duties & Responsibilities
Manages and Operates the Data Centre and ensures optimal operations.
Ensures that the integrity and security of the Council's IT Assets are protected by ensuring that only authorized personnel can access the Council's IT systems.
Manages the User Support Team.
Manages and maintains adequate inventories of the hardware and software systems used by the Council.
Assists with the development of specifications for and the testing technology solutions prior to promotion to the production environment.
Develops training for the effective and efficient use of the Council's compute and storage services.
Manage and monitor SLA agreements with Vendors (Meet with vendors to review SLAs, monitor the services provided by Vendor to ensure it meets agreed standards; review and analyse SLAs with ISM and negotiate in collaboration the SLA)
Other related duties as may be assigned by any duly authorised person(s)
Required Activities
Manages and Operates the Data Centre and ensures optimal operations.
Analyse current systems and make recommendations for the design and development of necessary improvements.
Maintains the configuration databases including hardware, software and device settings.
Ensures both physical and logical Data Centre access controls are maintained.
Address monthly server vulnerability assessment results and implement remediations where necessary.
Maintains, updates and supports the VoIP, Video conferencing and streaming video infrastructure.
Monitors system/server logs and alarms and respond appropriately to ensure optimal operations.
Ensure that software upgrades, patches and firmware updates are tested and applied where applicable in a timely manner.
Ensures high availability and acceptable levels of performance of mission critical host computer resources.
Analyse system performance records in order to determine the need for repair or replacement.
Assist in developing and maintaining the Business Continuity and Disaster Recovery plan.
Assist in developing and maintaining IT Policies and Procedures.
Monitor and optimise operations of systems components.
Ensure systems standards and policies are maintained.
Plan for expansion of compute and storage services.
Research and maintain working knowledge of emerging technologies.
Ensures that the integrity and security of the Council's IT systems and resources are protected by ensuring that only authorised personnel can access the Council's IT systems.
Work in collaboration with the Network Administrator and Database Administrator to ensure adherence to the security policies of the division.
Assist in monitoring, planning, and coordinating network security measures in order to protect data, software, and hardware.
Ensure adherence to the use of physical and logical access controls to IT resources within the organisation.
Provide clear guidance on the features and effective use of the access controls in use within the organisation.
Confers with and recommends changes to programmers and users to resolve data integrity and processing problems.
Designs and maintains enterprise policies to ensure confidentiality, integrity and availability of the Council's data.
Configure and maintain storage platforms (on-premise and cloud).
Ensure adequate backup and recovery procedures are maintained.
Monitoring the storage capabilities of the systems/servers
Manages the User Support Team.
Ensure that Service Desk is managed effectively and that it adheres to ITIL best practices for incident, problem, configuration and change management processes.
Ensure that adequate resources are scheduled to address support calls to meet agreed OLAs and SLAs.
Manage End-User training and technology integration.
Leads troubleshooting and problem-solving activities.
Assists with the development of specifications for and the testing of technology solutions prior to promotion to the production environment.
Research, document and recommend innovative hardware and software alternatives to meet present and future demands on Information Technology resources.
Assist with the design of system modules based on agreed user and business requirements objectives.
Perform unit, module and integrated systems tests of systems developed.
Assist with the writing of program specifications based on designed specifications.
Provide systems maintenance to application systems implemented within the organisation.
Assisting with the development and testing of applications.
Assisting with the development and documentation of test plans.
Assisting in the testing exercise and maintaining variance logs.
Working with the developers and support team to refine documentation prior to publication.
Develops training for the effective and efficient use of the Council's compute and storage services.
Research and develop relevant training material.
Assists the Support Team in the delivery end-user training.
Keep stakeholders aware of evolving security issues.
Other related duties as may be assigned by any duly authorised person(s)
Qualifications & Experience
A BSc and MSc in Computer Science, Computer or Electrical Engineering, Information Technology Management or in a related discipline from a recognised university or the equivalent (MCSA or Virtualisation Certifications).
A minimum of five (5) years of significant related work experience as a SA providing technical expertise and supporting large-scale production environments
Minimum of MSCE or CompTIA A+ certification desired
Certification in Backup Tools, VMWare, Storage Concepts will be an advantage
Experience with Hyper-V virtualisation technologies
Proficiency with Microsoft Exchange 201x, Active Directory; Windows 201x server administration including IIS Web Server
Experience with SharePoint 201x
Proficiency with Microsoft Office Suite, specifically Outlook
Experience with imaging, installing and troubleshooting Windows 10
Experience managing vendor relationships for break/fix, root cause analysis, escalations, and technology refresh.
ITIL professional certification would be an asset
Core Competencies
Ability to think analytically, troubleshoot and solve database issues
Strong technical and business communication skills
Ability to manage and prioritise multiple assignments, projects and requests in a high-pressure environment
Strong management and administrative skills
Good interpersonal and communication skills
Good contract management skills
Organisational Relationships
All Staff
External Contacts
Vendors
Contractors
CLOSING DEADLINE: 13 December 2026